Terms and Conditions / Privacy

CONCERTLIFE.COM TERMS AND CONDITIONS

Effective 7.7.21

Welcome to Concertlife! This website, mobile application and service is owned and operated by Concert Life LLC, which processes sales for events in the United States and Canada (collectively, “CONCERTLIFE”, “us”, “our” or “we”). The following are the terms and conditions of use (“Terms”) that govern the use of our website(s) located at Concertlife.com and any other website where we post these terms (the “Site(s)”), our mobile applications (the “Mobile App(s)”), our ticketing SDKs and APIs (“APIs”), and our self-service ticket kiosks (the “Kiosk(s))”. The Site, Mobile App, APIs, and Kiosks are collectively referred to as the “Services.”

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SERVICES OR MAKING ANY PURCHASE ON OR THROUGH THE SERVICES. BY CONTINUING TO USE THE SITE, PURCHASING A TICKET, OR OTHERWISE USING OUR SERVICES, YOU AGREE TO THESE TERMS. Certain areas of the Services (involving, for example, sweepstakes, or ticket purchases) may contain or require additional terms and conditions, including, if applicable, a purchase agreement, or any ticket purchase terms and conditions provided by the venue, promoter, or other third party.

Generally:

By using the Services, you represent that you are at least 18 years of age or, if under the age of 18, you have the consent of your parent or legal guardian to use the Services. If you do not meet these requirements or do not agree to these Terms, please do not use the Services. We reserve the right, at our discretion, to alter or remove contents or features on the Services, as well as change, modify, add, or remove portions of these Terms at any time. This may include initiating or changing fees or charges for use of the Services or portions thereof.

Any changes we make will be effective immediately upon notice, which we may provide by any means including, without limitation, posting a revised version of these Terms on the Services. Please check these Terms periodically for changes. Your continued use of the Services following the posting of changes to these Terms will mean you accept those changes. You can tell the most recent version of the Terms by looking at the effective date.

About our Services:

CONCERTLIFE is the owner and operator of proprietary, web-based electronic ticketing systems and applications.  We license these ticketing systems and applications and other ticketing-related services to our clients, such as entertainment venues and sports teams, to enable consumers to purchase and manage tickets to our clients’ events.

One of our Services is an electronic marketplace provided by CONCERTLIFE that allows individuals holding applicable rights to enter events (e.g. professional sports games, concerts, etc.), to park during events and/or to access concessions during events (individually or collectively, “Rights”), and to sell or transfer such Rights to other persons. Holders of Right(s) (“Holders”), whether they are the original holder, a transferee or a purchaser, may redeem such Right(s) at the venue of the event for which they hold Rights. To redeem the Right(s), the Holder will present a ticket, scan a credit card, state issued identification card, and/or mobile device that they have previously registered on our Site when they enter the venue. The Holder will then be able to enter the event, park and/or purchase a preset dollar value of concessions, depending upon the type of Right that they are redeeming.

Ownership:

We are the owner or licensee of all of the content contained on the Services (which includes, without limitation, all graphics, text, images, photographs, videos, illustrations, and the design, selection and arrangement thereof), as well as the software (including any images or files incorporated in or generated by the software), underlying code, and data accompanying the software for the Site (collectively, the “Software”).The Services and Software are protected by copyright, patent and/or trademark and/or other proprietary intellectual property rights, which are owned or licensed by us, and are protected under United States and international intellectual property laws. By using the Services, you acknowledge that you do not acquire any ownership rights to the Services, Software or any contents thereof.

Limited License; Restrictions:

We provide the Services to you for the purposes of providing you with information about us, as well as the exciting events, venues and other products and services offered or described on the Services. You are granted a limited license to use the Software and/or download the materials contained on the Services to a single personal computer, and to print a hard copy of the materials contained on the Services, solely for your personal, non-commercial use, and provided all copyright, patent, trademark and other proprietary notices are left intact. You are not permitted to use, reproduce, modify, display, publicly perform, distribute, or create derivative works in any other media, by any means and for any purpose without our prior written permission. In all cases, the Site or Mobile App must be acknowledged as the source of the material.

The grant of this limited license is conditional upon your agreement to and full compliance with these Terms. Any other use of the Software or any of the materials on the Services, including use on any other website, reproduction (for any purposes other than those noted above), modification, distribution, or republication, without our prior written permission is strictly prohibited, and is a violation of our proprietary rights and/or the rights or our licensors.

If you download any Software from the Services, the Software, is subject to the limited license set out above. We and/or our suppliers (as the case may be) retain all right, title, interest and intellectual property rights (including any copyrights, trademarks, patents, trade secrets or other intellectual property) in and to the Software. You may not distribute, sell, use or transmit the Software and you are not permitted to alter, modify or adapt the Software, including but not limited to translating, decompiling, reverse engineering, disassembling, or creating derivative works of it, or otherwise using it for commercial purposes.

The trademarks, logos, and service marks displayed on the Services (collectively the “Trademarks”) are the registered and unregistered trademarks owned by us or by our licensors, service providers and or others that have granted us permission to use such Trademarks. You may not use the Trademarks in connection with any product or service that is not offered by us, and users are not granted any license or right to use the Trademarks for commercial or any unauthorized purposes.

Customer Portal Accounts and Account Management:

As part of our Services, we may provide access to a customer portal that allows certain registered users to manage tickets and long-term or recurring purchases. We may allow users of the service to create different access roles for different users authorized to access a single account. In such case, the named account holder is the “Primary Account Holder”. At our discretion, the Primary Account Holder may designate additional parties (“Associate Account Holders”) who may manage aspects of the Primary Account Holder’s account. For example, as a Primary Account Holder, you may add and remove Associate Account Holders through your customer portal. Associate Account Holders may add, edit, or remove credit cards, process payments, and forward tickets, or perform other actions as specified on the Site. However, Associate Account Holders may not update the certain information of the Primary Account Holder for security purposes.

By designating an Associate Account Holder, Primary Account Holders agree to defend, indemnify and hold CONCERTLIFE harmless for the actions taken by your Associate Account Holder in accordance with the permissions granted to such Associate Account Holder. YOU, AND IF APPLICABLE, YOUR ASSOCIATE ACCOUNT HOLDER(S), ARE LIABLE FOR ALL ACTIONS TAKEN UNDER YOUR ACCOUNT. CONCERTLIFE DISCLAIMS ANY AND ALL LIABILITY FOR ACTIONS TAKEN BY YOUR ASSOCIATE ACCOUNT HOLDERS UNDER YOUR ACCOUNT. It is solely your responsibility to determine when or whether to grant and restrict the access rights of your Associate Account Holders.

Furthermore, we and designated personnel of the venues associated with an event, event producers and/or event promoters are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information, including the addition of Associate Account Holders. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, creation of Associate Account Holder accounts, transferring tickets and/or Right(s) to others, listing tickets and/or Right(s) for sale, informing the caller of the status and amount of bids on your existing listings, accepting bids for tickets and/or Right(s), making bids for tickets and/or Right(s), and/or purchasing tickets and/or Right(s).

Code of Conduct:

On the Services, we may enable users to post comments, content, or interact with others. You may not use the Services to:

1. defame, abuse, harass, harm or threaten others;
2. make any bigoted, hateful, or racially-offensive statements;
3. advocate illegal activity or discuss illegal activities with the intent to commit them or cause injury or property damage to any person;
4. post or distribute any material that infringes and/or violates any right of a third party or any law;
5. post or distribute any vulgar, obscene, discourteous, or indecent language or images;
6. advertise or sell to or solicit others;
7. use the Services for commercial purposes of any kind;
8. post or distribute any software or other materials that contain a virus, worms, Trojan horses, defects, date bombs, time bombs or other harmful component;
9. post material or make statements that are not appropriate to the content of the Services;
10. restrict or inhibit any other user from using and enjoying the services or features of the Services;
11. forge headers or otherwise manipulate identifiers in order to disguise the origin of any content displayed by, or transmitted over, the Services;
12. transmit (a) any content or information that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable, or infringes our or any third party’s intellectual property or other rights; (b) any material, non-public information about companies without the authorization to do so;
13. upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation, except in those areas that are designated for such purpose;
14. impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or entity, including us or any of our employees, including improper use of passwords, pass codes, pre-sale codes or discount codes if you are not the original recipient of such code;
15. use the Services or any materials contained on the Services for any unlawful or commercial purpose;
16. interfere with or disrupt any servers or networks used to provide the Services or any features, or disobey any requirements, procedures, policies or regulations of the networks we use to provide the Services;
17. gain, or attempt to gain, unauthorized access to the Services, or any account, computer system, or network connected to the Services (including ticketing web sites, whether operated by us or others), by means such as hacking, password mining, decompiling or reverse engineering to access source code, or other illicit means.
18. obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services;
19. gather any email addresses or other personal information that has been posted by other users of the Services for marketing or for commercial or other improper purposes;
20. “Frame” or “mirror” the Services, or any part thereof; or
21. use any automatic means (e.g. robot, spider, offline reader, the Services search/retrieval application or other manual or automatic device or process) to (a) retrieve, index, data mine or in any way reproduce or circumvent the navigational structure or presentation of the Services or any content or (b) to make multiple and repetitive inquiries to access, reload or “refresh” transactional event or ticketing pages. The only exception relates to public search engines used solely to create publicly available search indices (which we may revoke such rights at any time in our sole discretion).

While using the Services, you agree to comply with all applicable laws, rules and regulations. Please let us know if you believe someone is violating the Code of Conduct.

To use certain features of the Services, you may need a username and password, which you will receive through the registration process. You must provide us with accurate, complete, and updated registration information. You are responsible for maintaining the confidentiality of the password and account, so please do not give out your password to anyone. You are responsible for all activities (whether by you or by others) that occur under your password or account. You agree to notify us in writing immediately of any unauthorized use of your password or account or any other breach of security, and to ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to protect your password or account information. We may refuse registration or cancel an account or deny access to the Services in our sole discretion.

It is our policy to respect the privacy of all customers. We will use information we collect in variety of ways, subject to our Privacy Policy.

We reserve the right to remove or edit content from the Services at any time and for any reason. By uploading or submitting any materials to us or the Services, you automatically grant (or warrant that the owner of such materials expressly granted) us a perpetual, royalty-free, irrevocable, nonexclusive right and license to use, reproduce, modify, adapt, publish, translate, publicly perform and display, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called “moral rights” in those materials have been waived.

When reading content posted by end-users, never assume that people are who they say they are, know what they say they know, or are affiliated with whom they say they are affiliated with in any user-generated content area. Information obtained from end-users may not be reliable. We cannot be responsible for the content or accuracy of any information, and shall not be responsible or liable for any decisions made based on such information.

Ticket Purchases:

CONCERTLIFE accepts all major credit cards: Visa, MasterCard, American Express and Discover Card. All orders are subject to credit card verification. We may cancel your order if any portion of your information cannot be verified. Incorrect billing or credit card account information may result in delayed processing and delivery, in which case CONCERTLIFE will use reasonable efforts to attempt to contact you using the information provided at the time of purchase. We may cancel your order and may sell your tickets to another customer if we are unable to reach you.

Your purchase is authorized and you are deemed to have accepted these Terms as well as the terms and conditions of any venue, promoter, or other third party involved with the applicable event, when you’ve clicked the “Place Order” button. Upon purchase, you authorize CONCERTLIFE to charge your credit/debit card for a purchase of your concert ticket. You must contact our customer service department immediately if you do not receive a purchase confirmation or if such purchase confirmation is not displayed on the Site immediately after purchase. CONCERTLIFE is not responsible or liable for any monetary loss or ticket loss if there was no purchase confirmation or verification displayed at the time of purchase.

When purchasing tickets, the ticket you purchase will be subject to additional terms and conditions, including a CONCERTLIFE ticket purchase agreement, and you may be subject to additional terms and conditions provided by the venue, promoter, or other party involved in the event or service to which you have purchased a Right. Please review any terms and conditions (including those of any third party) that govern your order or purchase of any tickets through the Services and the use of such tickets.

Each event has its own rules and regulations, to which the purchaser assents and agrees when purchasing tickets via CONCERTLIFE. If the venue, promoter, or other party involved in the event or service to which you have purchased a Right considers your conduct to be disorderly, they reserve the right to remove you from the event, in which case CONCERTLIFE  will not be able to issue a refund. In such cases, all complaints and potential disputes must be directed to the venue, promoter, or other party (as applicable), but under no circumstances will such disputes be directed at CONCERTLIFE. The same shall apply if the venue, promoter, or other party refuses your admission to the event. Please be aware that you may be searched in order to gain admission to the event. If you do not consent for a search and your entry is denied, there will be no refunds issued by CONCERTLIFE. Please note that some events are 18+ or 21+. If you do not carry a proper identification to the event and are refused entry, no refunds will be made. If you are denied admission to the event due to being late, no refunds will be made. CONCERTLIFE is not responsible for the accuracy of printed tickets on your or anybody else’s behalf.

We will not issue refunds or exchanges for damaged or stolen tickets. Additionally, tickets are not transferable, and no exchanges can be made. Any improper or unlawful resale of tickets (or an attempt thereof) that were purchased via CONCERTLIFE will result in cancellation of the purchased ticket without compensation or refund.

You hereby agree to not dispute or otherwise seek a “chargeback” for any transaction with CONCERTLIFE whether such transaction involves your credit/debit card or the credit/debit card of a third party and we may refuse to honor pending and future ticket purchases, should you do so.

Your tickets will be delivered to the email address provided by you during purchase. CONCERTLIFE is not responsible or liable for tickets that are lost or misplaced for any reason. Notwithstanding the foregoing, please contact us in writing at the email address set forth below at least four (4) business days prior to the event if your tickets have been misplaced or destroyed and we will use reasonable efforts to attempt to make necessary arrangements for your entry into the event, provided that in the event we are unable to do so, we shall not be responsible or liable. In such case an additional ten percent (10%) service fee may be applied for providing such service.

Ticket prices are subject to change without notice. All ticket purchases are subject to a CONCERTLIFE service charge along with the applicable third-party provider’s service charge, which shall be added to each ticket you purchase. The service charges include processing and handling fees. On occasion, a venue fee may be charged by the venue owner and such venue fee will be added to your total ticket purchase price. Fees are subject to change at any time and without notice. WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES.

Cancelled And Rescheduled Events:

You agree that CONCERTLIFE is not liable for any loss, monetary or otherwise, in connection with any event which has been cancelled or otherwise rescheduled. Notwithstanding the foregoing, in the event an event is cancelled (without any possibility of rescheduling) we will provide you with refund in the amount of the ticket price to the same credit/debit card used to purchase the tickets within one hundred twenty (120) days following the date the event is formally cancelled. If an event is rescheduled, we will update you in a timely manner, in which case we shall not provide any refunds.  Any refunds for rescheduled events shall be made by the applicable event promoter and/or provider and in their sole discretion. Any fees, including service fees and handling and processing fees will not be refunded.

Termination and Suspension:

You agree that we may, under certain circumstances and without prior notice, immediately terminate your account with us. Cause for such termination shall include, but not be limited to, (a) breaches or violations of these Terms, (b) requests by law enforcement or other government agencies, (c) a request by you (self-initiated account deletions), (d) discontinuance or material modification of our Services, (e) unexpected technical or security issues or problems, (f) extended periods of inactivity, (g) engagement by you in fraudulent or illegal activities, and/or (h) nonpayment of any fees owed by you in connection with the services provided by us. Termination of your account with us includes (a) deletion of your password and all related information, files and content associated with or inside your account (or any part thereof), and (b) barring of further use of the service provided by us. Further, you agree that all terminations for cause shall be made in our sole discretion and that we shall not be liable to you or any third party for any termination of your account or access to the services provided by us.

Without limiting any other remedies that we may have available at law or in equity, upon our confirmation that you have breached any provision of this Agreement or the agreements referenced in this Agreement, we may, without notice, cancel any pending transaction you may have with us, charge you the sales fee associated with the canceled transaction and restrict or deny your access to our website and services, including any services that we provide through channels other than the Internet.

In addition, we may grant certain clients on whose behalf we sell tickets (such as venues, teams, and event hosts) and their account administrators the right to request termination, suspension or for us to otherwise disable access to Primary Account Holder or Authorized User accounts in the event the Primary Account Holder fails to adhere to the terms and conditions placed on such user by the client, including but not limited to: violations of the client’s purchase terms and conditions, venue policies, or for Primary Account Holder’s failure to fulfill payment obligations to the client.

Disclaimer:

THE SERVICES AND THEIR CONTENTS ARE PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, INCLUDING BY WAY OF EXAMPLE BUT NOT LIMITATION, AS TO FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND/OR FACILITIES ON OR ACCESSIBLE VIA THE SERVICES ARE ACCURATE, COMPLETE OR CURRENT, OR THAT THE SERVICES WILL BE FREE OF DEFECTS, INCLUDING, BUT NOT LIMITED TO, VIRUSES OR OTHER HARMFUL ELEMENTS. THE USER OF THE SERVICES ASSUMES ALL COSTS ARISING AS A RESULT OF THE USE OF THE SERVICES.

While we try to provide accurate information on the Services, the data and other information contained on the Services are subject to frequent changes. We also receive information from a variety of sources that we do not control and for which we cannot be responsible. As a result, we explicitly disclaim any responsibility for the accuracy, content, or availability of information found on the Services or other websites that link to or from the Services. Please let us know if you discover any inaccuracy in the Services content. As noted above, we are not responsible for the conduct of the operators of third-party sites, and we cannot ensure that you will be satisfied with any products or services that you purchase from a third-party website that links to or from the Services or third-party content on the Services. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third-party sites or content. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third-party, and you hereby irrevocably waive any claim against us with respect to such sites and third-party content. We strongly encourage you to make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.

Limitation of Liability:

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER CONCERTLIFE NOR ANY OF ITS PARENTS, AFFILIATES, SHAREHOLDERS, LICENSORS, SUPPLIERS, ADVERTISERS OR SPONSORS, NOR OUR OR THEIR DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS OR OTHER REPRESENTATIVES (“RELEASEES”), ARE OR WILL BE RESPONSIBLE OR LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF DATA OR LOST PROFITS), UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY ARISING OUT OF OR RELATING IN ANY WAY TO:

• THE SERVICES AND/OR MATERIALS CONTAINED ON THE SERVICES,
• ANY LINKED WEBSITESOR ANY PRODUCT OR SERVICE PURCHASED THROUGH THE SERVICES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE).

WITHOUT LIMITING THE FOREGOING, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT CONCERTLIFE SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR :

• ANY FAILURE OF A USER TO CONFORM TO THE CODE OF CONDUCT OR THESE TERMS,
• PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, WHETHER ARISING IN CONTRACT OR IN TORT, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, INCLUDING ANY CLAIM, CAUSE OF ACTION, OBLIGATION, LIABILITY, RIGHT, OR REMEDY WHETHER OR NOT ARISING FROM OUR NEGLIGENCE,
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR THOSE OF OUR SERVICE PROVIDER(S) AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN,
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES,
• ANY BUGS, VIRUSES, WORMS, DEFECTS, OR OTHER ITEMS OF A DESTRUCTIVE NATURE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY,
• ANY ERRORS, MISTAKES, INACCURACIES OR OMISSIONS IN ANY MATERIALS, OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY MATERIALS POSTED, EMAILED, TRANSMITTED OR OTHERWISE MADE AVAILABLE VIA THE SERVICES,
• INCLEMENT WEATHER AND/OR EVENT POSTPONEMENTS OR CANCELLATIONS,
• (ANY LOST, STOLEN OR DAMAGED TICKETS, OR THE FAILURE OF A VENUE TO HONOR A TICKET; AND/OR
• ANY INCIDENT THAT OCCURS AT OR RELATED TO ANY EVENT FOR WHICH YOU PURCHASE TICKETS THROUGH THESE SERVICES AND/OR OUR SITES.

YOUR SOLE AND EXCLUSIVE REMEDY FOR DISSATISFACTION WITH THE SERVICES OR MATERIALS OR ANY LINKED WEBSITES IS TO STOP USING THE SERVICES, MATERIALS, OR THE LINKED WEBSITES, AS APPLICABLE. OUR MAXIMUM LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE $100 OR THE TOTAL AMOUNT CONCERTLIFE HAS RECEIVED FROM YOU IN THE PAST SIX MONTHS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

You acknowledge that you may have or may in the future have claims against us which you do not know or suspect to exist in your favor when you agreed to these Terms and which if known, might materially affect your consent to these Terms. You expressly waive all rights you may have under Section 1542 of the California Civil Code, which states:

A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR.IF THIS CLAUSE IS HELD TO BE UNENFORCEABLE IN WHOLE OR IN PART IN ANY JURISDICTION DUE TO RELEVANT LAWS, THEN IN NO EVENT SHALL OUR OR THE RELEASEES’ TOTAL LIABILITY TO YOU EXCEED THE TOTAL AMOUNT YOU HAVE PAID US OR THE RELEASEES DURING THE SIX (6) MONTHS PRIOR TO THE INCIDENT. NOTHING IN THIS CLAUSE SHALL LIMIT OR EXCLUDE ANY LIABILITY FOR DEATH OR PERSONAL INJURY RESULTING FROM NEGLIGENCE.

Indemnification:

You agree to defend, indemnify and hold harmless the Releasees from and against all liabilities, claims, damages, costs and expenses, including attorneys’ fees arising out of: your use of the Services; any material you post, upload, e-mail or otherwise transmit to or using the Services; or your violation, breach or alleged violation or breach of these Terms.

Links/Framing:

The Services contain links to other Internet websites. We provide such links for your convenience only, and we are not responsible for the content in any website linked to or from the Services. We disclaim all warranties, express or implied as to the accuracy, legality, reliability or validity of any content on any other such websites, and that such websites will be free of viruses or other harmful elements. You may establish a hypertext link to the Services so long as the link does not state or imply any sponsorship of your website by us. However, you may not, without our prior written permission, frame or inline link any of the content of the Services, or incorporate into another website or other service any of our material, content or intellectual property.

Permitted Use of Mobile Application:

Our Mobile App is protected by copyright and may not be sold, redistributed, copied, made available to the public, or part of a derivative work created by you without the express written consent of CONCERTLIFE. You may not attempt to decompile, reverse engineer, disassemble or otherwise modify our Mobile App, or in any way compromise the security of data stored or transmitted by our Mobile App.

Mobile Devices & Third-Party Restrictions:

If you access our Services on mobile devices or in our Mobile App, you understand that your mobile carrier’s standard charges will apply. When you download our Mobile App, you will also be subject to any terms imposed by the “store” through which you obtain the Mobile App, if any (e.g. the Apple App Store, Google Play Store, or others).

Any Mobile app installed from the Apple App Store, Google Play Store, or other app “store” must be installed on a device you control or own, and must be used in accordance with any applicable terms from the Apple App Store or other store. The following terms are required by Apple and are applicable if you install our Mobile App from the Apple App Store:

CONCERTLIFE, not Apple, is responsible for:

• The content in the Mobile App;
• Maintenance or support of the Mobile App;
• Any product warranties, whether express or implied;
• Addressing any claims of the end-user or any third party relating to the Mobile App or the end-user’s possession and/or use of that Licensed Application, including, but not limited to: (a) product liability claims; (b) any claim that the Mobile App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation; and,
• The investigation, defense, settlement and discharge of any third party claim that the Mobile App or your possession and use of that Mobile App infringes a third party’s intellectual property rights.

Further, if you install our Mobile App from the Apple App Store, you acknowledge that Apple, and Apple’s subsidiaries, are third party beneficiaries of these Terms of Use, and that, upon your acceptance of these Terms of Use, Apple will have the right (and you will be deemed to have accepted the right) to enforce the Terms of Use against you as a third party beneficiary thereof.

Dispute Resolution:

Any dispute arising out of or relating in any way to your use of our Services or any products, services, or information you receive through our Services, shall be submitted to confidential, binding arbitration in Miami, Florida, USA pursuant to the American Arbitration Association’s Commercial Arbitration Rules. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. No arbitration under these Terms of Use may be joined with another arbitration related to the subject matter hereof. Notwithstanding the foregoing arbitration requirement, with regard to any actual or potential violation of our intellectual property rights, we may seek injunctive or other appropriate relief in the courts of Miami, Florida, USA and you hereby consent to the exclusive jurisdiction of such courts and waive all objections thereto. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, you waive your right to bring or participate in a class action lawsuit and we each waive any right to a jury trial.

Governing Law:

These Terms shall be governed by and construed in accordance with the laws of the State of Florida and the United States, without giving effect to any principles of conflicts of law. With the exception of any matters subject to arbitration as described above, you agree that any action at law or in equity arising out of or relating to these Terms shall be filed only in the state or federal courts located in Miami-Dade County, Florida, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

For Canadian consumers: These Terms of Use and any dispute of any sort that might arise between you and CONCERTLIFE shall be governed by the laws of the Province of Ontario, without reference to its conflict of laws provisions, and the laws of Canada applicable therein, and any disputes will be submitted to the courts of competent jurisdiction of the District of Toronto (Ontario).

Amending the Terms of Use:

We may add to, change or remove any part of these Terms at any time, without notice. Any changes to these Terms or any Terms shown on the Services apply as soon as they are shown. By continuing to use the Services after any changes are posted, you are indicating your acceptance of those changes. It is therefore your responsibility to check these Terms each time you use the Services, so that you can take note of any amendments we may make. We may add, change, discontinue, remove or suspend any other content displayed on the Services, including features and specifications of products and services described or depicted on the Services, temporarily or permanently, at any time, without notice and without liability.

Miscellaneous:

Any waiver of any provision of these Terms must be in writing, and must be signed by the party waiving its rights in order to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future. If any court of competent jurisdiction finds any provision of these Terms to be void or unenforceable for any reason then such provision shall be ineffective to the extent of the court’s finding without affecting the validity and enforceability of any remaining provisions. Submitting a ticket order indicates your agreement to these Terms. These Terms represent the entire understanding and agreement between the parties relating to the subject matter herein and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by you and us.

Wireless:

Billing/Pricing: You will only receive the Services and other event related text alerts when you request or otherwise agree to receive them. Standard/other text messaging rates apply, according to your individual rate plan provided by your wireless carrier. Check with your wireless carrier or review the terms of your wireless plan for details. Under no circumstances will the Releasees be responsible for any text messaging or wireless charges incurred by you or by a person that has access to your wireless device or telephone number as a result of a promotion.

Wireless plans, supported mobile providers, coverage, pricing and billing are not within our control and are subject to change. Please check with your local mobile provider for full details.

Supported Carriers: The following carriers are supported for text alerts: Alltel, Boost Mobile, Cingular Blue (AT&T), Cingular Orange (Cingular), Dobson Cellular, Sprint/Nextel, T-Mobile, US Cellular, Verizon Wireless, and Virgin Mobile. Pre-paid phones or calling plans may not be supported. The foregoing carriers are supported within the United States and may be supported in Canada.

Wireless plans, supported carriers, coverage, pricing and billing are not within our control and are subject to change. Please check with your local carrier for full details.

Frequency of Messages: When tickets to the event you requested or events similar to such event go on sale to the general public, you may be sent a text alert. You can opt out of any future text alerts, if any, after receiving a text alert by replying with the text “STOP” to such text alert or sending the text “STOP” to the shortcode. If you text “STOP” to the shortcode, you will not receive important text messages including advance notice of ticket sales for any future events. We will make every attempt to remove your phone number from our text database as soon as possible, but please allow up to five (5) business days. If your carrier does not permit text alerts, you may not receive our text alerts.

You understand, acknowledge and agree that we or our service providers may, at its our or their discretion and without liability to you, terminate an offer of text alerts at any time without advance notice. These conditions of use are written in conjunction with the service provider’s additional terms of use and registration policies, and are governed by the laws of the State of Florida.

The Services are operated from the United States, and should not be accessed from any location where it would violate local laws to do so. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct. Specifically, you agree to comply with all applicable laws regarding the transmission of data exported from the United States or the country in which you reside.

Notices:

Unless otherwise provided for herein, all notices regarding any matter pertaining to this Agreement, or the policies referenced herein, including any notice of claim, summons or subpoena will be given by first class mail or courier, postage or air bill prepaid, and sent to: Concert Life LLC, ADDRESS. Notice will be deemed effective three (3) days after deposit with the United States Postal Service or courier. In addition, we or our designees may provide notice to you by either email or Certified Mail, postage prepaid and return receipt requested, sent to the physical or email address you provided us during any transaction conducted with us. Notice will be deemed effective twenty-four (24) hours after the sending of an email (unless returned due to an invalid email address) or three (3) days after mailing.

Notice of Copyright Infringement:

If you are a copyright owner who believes your copyrighted material has been reproduced, posted or distributed via the Services in a manner that constitutes copyright infringement, please inform us by sending written notice to CONCERTLIFE at address or email set forth below. The notice should comply with the Digital Millennium Copyright Act (and international intellectual property law, where applicable), and include, among other things, the following information as set forth in the Digital Millennium Copyright Act, 17 U.S.C. § 512 (c)(3)(A).

• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Identification of the copyrighted work you claim is being infringed, or, if you want to cover multiple copyrighted works in a single notice, a representative list of such works.
• Identification of the material that you claim is infringing or is the subject of infringing activity and that you believe should be removed or access to which should be disabled, with information reasonably sufficient to permit us to locate the material.
• Information reasonably sufficient to permit us to contact you, such as an address, telephone number and, if available, an electronic mail address at which you may be contacted.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.

Please send notifications of infringement by email to EMAIL or send them by mail to the address below.

 

Contact Information:

If you have any questions regarding these Terms of Use, please contact us at support@concertlife.com or by mail at:

 

Concert Life LLC

ADDRESS

Notice for California Users. Under California Civil Code Section 1789.3, Services users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

 

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CONCERTLIFE.COM PRIVACY POLICY

Welcome!

Concert Life LLC (“CONCERTLIFE”, “us,” “our,” or “we”) takes your privacy seriously and knows you do too. We are committed to respecting your privacy. This Privacy Policy is here to help you understand how we collect, use, disclose, and process your Personal Data (defined below). We also describe your choices and rights with respect to how we process your Personal Data. Please read this Privacy Policy carefully.

• CONCERTLIFE is a leader in providing ticketing and marketing services for live sports and entertainment events. How we use your Personal Data depends on how you interact with us.
• If you purchase a ticket through our website, we use Personal Data to deliver purchased tickets to you, personalize your experience across your interactions with us, and to help you discover the best in entertainment.
• If you are browsing our website, we use cookies and Personal Data to personalize your experience.
• Whether delivering purchased tickets and services to you, or as part of our efforts to personalize your experience with us, we may share information with event providers and promoters, as well as third party partners associated with the service provided (for example, personalized ad placement or an additional purchased service, like ticket insurance).
• You have rights and choices with respect to how we collect and use your Personal Data. Learn More about User Rights and Choices and California Privacy Rights.

You can contact us at any time if you have questions.

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Navigation

• WHO WE ARE & HOW TO CONTACT US
• APPLICABILITY & AGREEMENT
• THIRD PARTIES
• COLLECTION AND USE OF PERSONAL DATA
  • Personal Data We Collect
  • Use of Personal Data
  • Specific Processing Purposes
• DATA SHARING
• YOUR RIGHTS & CHOICES
  • Your Rights
  • Your Choices
• SECURITY
• DATA RETENTION
• MINORS
• E.U.-U.S. PRIVACY SHIELD
• CHANGES TO OUR PRIVACY POLICY
• ADDITIONAL RIGHTS & DISCLOSURES – CALIFORNIA
  • Your California Privacy Rights
  • Submission of Requests
  • Verification of Requests
  • Data Processing

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Who We Are & How To Contact Us

This is the Privacy Policy of Concert Life LLC a Pennsylvania limited liability company with offices at 3231 N 2^nd Street, Philadelphia, PA 19140. If you have questions or comments about this Privacy Policy or our privacy and data practices, please contact our privacy team at:
support@concertlife.com. We will update this Privacy Policy as we provide additional contact methods to reach us.

 

Applicability & Agreement

This Privacy Policy applies to our “Services”, which include:

• Concertlife.com and any other websites that link to/post this Privacy Policy (including any subdomains or mobile versions, the “Site(s)”);
• our mobile applications (the “Mobile App(s)”); and
• ticket kiosks and other web-enabled technology.

This Privacy Policy is incorporated into the Terms of Use governing your use of any of our Services and any purchase agreement governing transactions you make through our Services. Any capitalized terms not defined in this Privacy Policy will have the definitions provided in our Terms of Use. Please read this Privacy Policy carefully to understand how we handle your Personal Data. Following notice to you or your acknowledgement of this Privacy Policy (including any updates), your continued use of any of our Services indicates your consent to the practices described in this Privacy Policy.

 

Third Parties

This Privacy Policy does not apply to information collected by third parties, for example, when you visit a third party website or interact with online advertisements, unless and until we receive your information from those parties. Please review these third-parties’ privacy policies before disclosing information to them.

 

Collection and Use of Personal Data

 

Personal Data We Collect

We may collect and process information that relates to identified or identifiable individuals (“Personal Data”). We collect and process the following categories of Personal Data (note, specific Personal Data elements listed in each category are only examples and may change):

 

Device/Network

• • Data

Personal Data relating to your device, browser, or application e.g. IP addresses, MAC addresses, application ID/AdID/IDFA, identifiers from cookies, session navigation history and similar browsing metadata, and other data generated through applications and browsers, including cookies and similar technologies.

• • Identity Data

Personal Data about you and your identity, such as your name, CONCERTLIFE account number, username, and other Personal Data you may provide on registration or purchase forms or as part of an account profile (e.g. biographical information).

• • Transaction Data

Personal Data we collect in connection with a transaction or purchase, such as the right of entry (“ticket”) you purchased, the price, what was delivered to you, the delivery location, zip code, and other similar information.

• • Contact Data

Personal Data used to contact an individual, e.g. email address(es), physical address(es), phone number(s), or social media or communications platform usernames/handles, as well as a name or other salutation.

• • Financial Data

Personal Data relating to financial accounts or services, e.g. a credit card or other financial account number, and other relevant information you provide in connection with a financial transaction.

• • Preferences Data

Personal Data relating to your preferences, interests, personal demographics (e.g. location of residence, age group, gender, etc.), and likes generated through your browsing behavior on our website and identified through various marketing tools.

• • Location Data

Personal Data relating to your precise location, such as information collected from your device’s GPS, or through your interactions with a Bluetooth location beacon, RFID-enabled hardware/wearables, or other localization product.

• • Inference Data

Inferences drawn from Personal Data, including Preference Data, to create a profile about a consumer reflecting the consumer’s preferences, characteristics, predispositions, behavior, and attitudes.

• • User Content

Unstructured/free-form data that may include any category of Personal Data, e.g. data that you give us in free text fields such as comment boxes, answers you provide when you participate in sweepstakes, contests, votes and surveys, including any other Personal Data which you may provide through or in connection with our Services.

• • Biographical Data

Data relating to professional and employment history, qualifications, and similar biographic information (for example, when applying to a posted job).

 

Special Category

• • Data

Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, or health information.

• • Health Data

Information about your health (for example when you are buying tickets for accessibility seating, when you request a sign language interpreter, or when we are responding to an accident which may have happened at an event for which we provided ticket services).

• • Audio/Visual Data

Audio files and records, such as voice mails, call recordings, and the like (for example, when handling customer service inquiries).

 

Use of Personal Data

• Account Registration
  • Data

You may register and create an account for our Services. If you register, we will process Identity Data, Preferences Data and certain Contact Data. We may also process certain Financial Data if you choose, for example, to store payment information for future purchases.

• • Uses

We use Identity Data and Contact Data as necessary to create, maintain, and provide you with important information about your account. Financial Data will be used only as necessary to process transactions at your request. Subject to Your Rights and Choices, we may also use Identity Data and Preferences Data as part of our efforts to improve our services and to create a personalized user experience, or to facilitate a resale transaction at your request, and we may process Identity Data, Preferences Data and Contact Data to contact you about relevant products or services, and in connection with marketing communications and behavioral advertising.

• Purchases
  • Data

We process Transaction Data, Identity Data, Financial Data, Preferences Data and certain Contact Data when you complete a purchase on our Services, or for products/services available through our Services. Note, we often process purchases for products and services provided by third parties, and we may process your Personal Data on behalf of these third parties. We may process Health Data if, for example, you request a handicap or wheelchair accessible seat.

• • Uses

We use Transaction Data, Identity Data and Contact Data as necessary to complete and provide you with important information regarding your transaction. Financial Data is used only as necessary to process your transaction, and we do not permanently store your Financial Data, except at your request. We keep records of Transaction Data as required to ensure Services delivered. Subject to Your Rights and Choices, we may process Transaction Data, Identity Data and Preferences Data as part of our efforts to improve our Services and to create a personalized user experience, to facilitate a resale transaction at your request, to contact you about relevant products or services, and in connection with marketing communications and behavioral advertising.

• Marketing Communications
  • Data

We may process Device/Network Data, Contact Data, Identity Data, Inference Data and Preferences Data when you are enrolled to receive, and when you open or interact with, our electronic marketing communications. Note, you may be enrolled with your consent or, where allowed, in connection with account registration or a purchase.

• • Uses

Subject to Your Rights and Choices, we may process Contact Data, Inference Data, and Preferences Data to contact you about relevant products or services, and Contact Data, Device/Network Data, Identity Data, Inference Data, Preferences Data and Contact Data as part of our efforts to improve our Services and to create a personalized user experience, including in connection with marketing communications and behavioral advertising.

• Mobile Apps
  • Data

If you use our Mobile Apps, we may process Device/Network Data, Inference Data, Preferences Data and, with your consent, Location Data. Note, you may also be able to complete purchases, register for an account, or enroll in marketing communications through our Mobile App.

• • Uses

We process Device Data so that we can optimize the display and functionality of the Mobile App on your device. Location Data is generally used in order to deliver location-specific content and information through the App. Subject to Your Rights and Choices, we may use Device/Network Data, Inferences Data, Preferences Data and Location Data to improve our Services and to create a personalized user experience and we may process Device/Network Data and Location Data in connection with marketing communications and behavioral advertising.

• Special Programs and Offers
  • Data

We may process Identity Data, Inference Data, Preferences Data and certain Contact Data if you choose to register for special promotions and offers such as discounts, sweepstakes or contests. Note, some special programs and offers are operated/controlled by us, and others are operated/controlled by our third party partners. We may receive this data from third parties to the extent allowed by the applicable partner; otherwise, this Privacy Policy will not apply.

• • Uses

We use Identity Data and Contact Data as necessary to carry out the special programs and related transactions. Subject to Your Rights and Choices, we may also use Identity Data and Preferences Data to improve our Services and to create a personalized user experience, and we may process this Identity Data and Contact Data to contact you about relevant products or services, and in connection with marketing communications and behavioral advertising.

• • Note

If you win a special promotion (e.g., a sweepstakes), your acceptance of a prize may allow us to make certain Personal Information public, e.g. posting your name on a winner’s page. See the special program agreement(s) for additional details and terms.

• Staffing Data
  • Data

We may process Identity Data and Contact Data as well as certain Biographical Data, Inference Data, User Content, Health Data and Financial Data in connection with your application to be a vendor, volunteer, employee, or otherwise join or support our team. We refer to data used in connection with your application to be a vendor, volunteer, employee or part of our team collectively as “Staffing Data”.

• • Uses

Staffing Data processed under this Privacy Policy is used primarily in connection with the assessment and creation of the staffing relationship. Subject to Your Rights and Choices, we may also use Contact Data as necessary to process your application, contact you regarding this or other future application/vendor/work opportunities, or similar matters.

• • • The assessment of your application may involve the creation and processing of Inference Data based on your Identity Data, Contact Data, Biographical Data, and User Content in order to evaluate your prospective engagement, assess skills alignment, qualifications, and similar matters. Inference Data does not include Special Category Data or Health Data.

• • • To the extent permitted under applicable law, the processing of your Personal Data in connection with application evaluation may involve the use of automated decision-making that may extract relevant information and rate applications based on their conformity with requirements. In some cases, automated processing may reject or place a low rating on applications that are found to not meet requirements of a given engagement.

• • • Please Note: Once you are engaged or employed by us, your Personal Data may be subject to our internal privacy policy. Please review that policy for additional information, where applicable.
• User Content & Social Media
  • Data

We process Identity Data, Inference Data, Contact Data and any other data in or relating to your User Content if you choose to submit User Content (e.g. comments, forum and social media posts, etc.) through our Services. If you use a social media service to post User Content that references our official accounts, your comment or content may appear on our Services. We may receive that data from a third party if and to the extent provided to us by a third party (e.g. social media platform).

• • Uses

We use Identity Data and Contact Data as necessary to carry out the special programs and related transactions. Subject to Your Rights and Choices, we may also use Identity Data and Preferences Data as part of our efforts to improve our services and to create a personalized user experience and we may process Identity Data and Contact Data to contact you about relevant products or services, and in connection with marketing communications and behavioral advertising.

• • Note

Any content you provide may be made public as soon as you post it on our Services. We do not screen comments or other postings for personal or inappropriate content.

• Cookies & Similar Technologies
  • Data

We, and certain third parties, may process Identity Data, Device/Network Data, Contact Data, Inference Data, Location Data, and certain User Content when you interact with cookies and similar technologies. This data may be collected from you automatically when you use our Digital Services. We may also receive this data from third parties to the extent allowed by the applicable partner; otherwise, this Privacy Policy will not apply.

• • Uses

We use Device/Network Data and Identity Data to enable you to register with and/or use certain features of these technologies. Subject to Your Rights and Choices, we may use Identity Data, Location Data, Device/Network Data, User Content and Contact Data as part of our efforts to improve our services and to create a personalized user experience and we may use Identity Data, Location Data, Device/Network Data, and Contact Data to contact you about relevant products or services, and in connection with marketing communications and behavioral advertising.

• • Note

Some of these technologies can be used by us and/or our third party partners to identify you across platforms, devices, sites, and services. Third parties may engage in behavioral advertising using this data.

 

• Specific Processing Purposes
  • Personalization

In order to offer you the best experience of our Services, may personalize our Services. To do so, we may link together and analyze the Personal Data that we hold about you. Personal Data processed for personalization purposes, whether or not linked, may be augmented with Preferences Data. We may create Preferences Data, or obtain it from third parties, using Personal Data we hold about you. We process Preferences Data so that our communications and Services are more relevant to you. For example, we may greet you by name, provide better recommendations to you, tailor communications to your interests, and use the information to guide overall improvements to our products and Services. We may also use Preferences Information in connection with behavioral advertising. See Your Rights and Choices for information about how you can limit or opt out of this processing.

• • Direct Marketing

We (or if appropriate, our third party partners) may send you marketing and promotional communications if you sign up for such communications or purchase products or Services from us. Where allowed, we may also send you these communications if you register on our Services or for a promotion, or in connection with your communications with, or submission of User Content to, us. These communications may be personalized. See Your Rights and Choices for information about how you can limit or opt out of this processing.

• • Behavioral Advertising

We, and certain third parties operating on or through our Services, may engage in online behavioral advertising. This form of advertising uses Preferences Data, Device Data, Identity Data, and at times, Contact Data in order to deliver more relevant advertising to you. The parties that control the processing of Personal Data for behavioral advertising purposes may build a profile of you containing this information, and may be able to identify you across sites, devices, and over time. See Your Rights and Choices for information about how you can limit or opt out of this processing.

• • Additional Processing

If we process Personal Data in connection with our Services in a way not described in this Privacy Policy, this Privacy Policy will still apply generally (e.g. with respect to Your Rights and Choices) unless otherwise stated when you provide it.

Note that we may, without your consent, also process your Personal Data on certain public interest grounds. For example, we may process information as necessary to fulfill our legal obligations, to protect the vital interests of any individuals, or otherwise in the public interest. Please see the Data Sharing for more information about how we disclose Personal Data in extraordinary circumstances.

• Data Sharing

Information we collect may be shared with certain partners and vendors, depending upon the purpose for and context in which that information was provided. We generally share Personal Data with the following categories of third party recipients and/or for the following reasons:

• • Affiliates

In order to streamline certain business operations, improve personalization, and develop products and services that better meet the interests and needs of our customers, we may share your Personal Data with any of our current or future affiliated entities, subsidiaries, and parent companies.

• • Business Partners

We may share your Personal Data with our business partners, including event producers, promoters, venues, and sports teams who have engaged us to provide Services on their behalf, in connection with the events that are provided or promoted by that third party. These parties may engage in direct marketing or behavioral advertising or other purposes as specified in that party’s privacy policy.

• • Corporate

Transactions: Your Personal Data may be processed in the event that we go through a business transition, such as a merger, acquisition, liquidation, or sale of all or a portion of our assets. For example, Personal Data may be part of the assets transferred, or may be disclosed (subject to confidentiality restrictions) during the due diligence process for a potential transaction.

• • Legal

Disclosures

In limited circumstances, we may, without notice or your consent, access and disclose your Personal Data, any communications sent or received by you, and any other information that we may have about you to the extent we believe such disclosure is legally required, to prevent or respond to a crime, to investigate violations of our Terms of Use, or in the vital interests of us or any person.

Marketers

In order to improve personalization, deliver more relevant advertisements, and develop better products and services, we may share certain Personal Data with trusted third parties for marketing, advertising, or other commercial purposes, and we may occasionally allow third parties to operate on our Services and process data for behavioral advertising.

Service Providers

In connection with our business, operations, product/service improvements, we may share your Personal Data with service providers who provide certain services or process Personal Data on our behalf, including, for example, vendors that help us manage our IT infrastructure.

Social Media

If you use any social media plugin, API, or other similar feature, use an event hashtag or similar link, or otherwise interact with us or our Services via social media, we may make your post available on our Services or to the general public. We may share, rebroadcast, or redisplay Personal Data or other information in the post the extent permitted by the relevant social media service.

 

• Your Rights & Choices
  • Your Rights

You may have certain rights and choices regarding Personal Data we process, depending on where you live and our obligations under applicable law. You may exercise your rights by emailing   info@concertlife.com. You may be asked for additional Personal Data to confirm your identity. Additional information about individual rights and choices in California are available herein.

• • Access

You may receive a list of your Personal Data that we process to the extent required and permitted by law.

• • Data Export

To the extent required by applicable law, we will send you a copy of your Personal Data in a common portable format of our choice.

• • Deletion

To the extent required by applicable law, you may request that we delete your Personal Data from our systems.

• • Direct Marketing

You may request a list of Personal Data we have disclosed about you to third parties for direct marketing purposes during the preceding calendar year. This request must be emailed to us at support@concertlife.com and may be subject to confirmation of identity.

• • Rectification

You may correct any Personal Data that we hold about you to the extent required and permitted by law. For Registration Data, you may be able to make changes via your account settings menu.

• • Regulator Contact

You have the right to contact or file a complaint with regulators about our processing of Personal Data. In the U.S., you can contact the Federal Trade Commission. In the EU and elsewhere, please contact your local data protection or consumer protection authority.

• • Your Choices

It is possible for you to use some of our Services without providing any Personal Data, but you may not be able to access certain features or view certain content.

• • Behavioral Advertising

You may opt out or withdraw your consent to behavioral advertising. You must opt out of third party services directly via the third party. For example, to opt out of Google’s use of cookies, visit Google’s Ads Settings, HERE. To opt out from Facebook Custom Audience Pixel, visit their customer support page HERE. To learn more about how to opt out of Twitter’s use of audience pixels, visit the Twitter help page HERE. If you wish to take steps to opt-out of tracking by certain online advertisers, you can visit the Digital Advertising Alliance’s opt-out page at http://www.aboutads.info/choices or the Network Advertising Initiative at www.networkadvertising.org/optout_nonppii.asp.

• • Consent

If you consent to processing, you may withdraw your consent at any time, to the extent required by law.

• • Cookies & Similar Tech

If you do not want information collected through the use of cookies, you can manage/deny cookies (and certain technologies) using your browser’s settings menu. You must opt out of third party services directly via the third party. For example, to opt-out of Google’s analytic and marketing services, visit Google Analytics Terms of Service, the Google Privacy Policy, or Google Analytics Opt-out. Our Site does not respond to your browser’s do-not-track request.

• • Direct Marketing

You have the choice to opt-out of or withdraw your consent to processing related to direct marketing communications. You may have a legal right not to receive such messages in certain circumstances, in which case, you will only receive direct marketing communications if you consent. You may exercise your choice via the links in our communications or by contacting us re: direct marketing.

• • Location Data

You may control or limit Location Data that we collect using our Services by changing your preferences in your device’s location services preferences menu, or through your choices regarding the use of Bluetooth, WiFi, and other network interfaces you may use to interact with our Services. However, please note that use of RFID technologies may be necessary for the functioning of hardware you must use.

• • Personalization

You may opt out of the creation or other processing of Preferences Data by automated means, and object to processing for personalization purposes, to the extent applicable law gives you the right to do so. To exercise this right, please contact us. Note that we may not be required to cease processing based solely on an objection.

• • Other Processing

When we process Personal Data without your consent, and in a manner that is not necessary in context, (e.g. to carry out a transaction, meet a legal requirement, to protect a person’s or our vital interests), you may have the right under applicable law to object to our processing of your Personal Data. You may do so by contacting us. Note that we may not be required to cease processing based solely on an objection.

Security

We follow and implement reasonable security measures to safeguard the Personal Data you provide us. We do not have control over third parties’ security processes, but we use commercially reasonable measures to ensure third parties we may share information with adequately protect Personal Data. Please note, we do not warrant perfect security and we do not provide any guarantee that your Personal Data or any other information you provide us will remain secure. When we process information, we may pseudonymize data (i.e. store or use Personal Data using only a non-identifying number) or anonymize data (i.e. store data in a form that is not linked to or reasonably able to identify you personally) in order to protect your Personal Data during processing.

 

Data Retention

We retain information for so long as it, in our discretion, remains relevant to its purpose, and in any event, for so long as is required by law. We will review retention periods periodically, and may pseudonymize or anonymize data held for longer periods, if appropriate.

Minors

Our Services are neither directed at nor intended for use by minors under age 16. Further, we do not knowingly collect Personal Data from minors. If we learn that we have inadvertently done so, we will promptly delete it. Do not access or use the Services if you are 16 years old or younger unless you have the consent of your parent or guardian.

EU-U.S. Privacy Shield

CONCERTLIFE complies with the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data from European Union member countries, the UK, and Switzerland. CONCERTLIFE has certified that we adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. Furthermore, we require third party recipients of EU/Swiss/UK residents’ Personal Data to agree to respect these principles, and we accept liability for third parties’ processing of EU/Swiss/UK residents’ data solely to the extent required by law.

If there is any conflict between the policies in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view the certification page, please visit https://www.privacyshield.gov. You may view the list of Privacy Shield companies at https://www.privacyshield.gov/list.

We encourage users to contact us if you have any concerns about our compliance with this Privacy Policy and the Privacy Shield Framework. In compliance with the EU-U.S./Swiss-U.S. Privacy Shield Principles, we commit to resolving complaints about your privacy and our collection or use of your Personal Data. EU/Swiss/UK residents with inquiries or complaints regarding this Privacy Policy should first contact us at the address below. We will respond to complaints from EU/Swiss/UK residents within 45 days.

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time. Changes will be posted on this page with the effective date, and we will notify of any material changes. Please visit this page regularly so that you are aware of our latest updates. Your use of the Services following notice of any changes indicates acceptance of any changes.

Additional Rights and Disclosures:

California

Your California Privacy Rights

Under the California Consumer Privacy Act (“CCPA”) and other California laws, California residents may have the following rights in addition to those set forth in the Rights & Choices section above, subject to your submission of an appropriately verified request (see below for verification requirements):

Right to Know	You may request any of following, for the 12 month period preceding your request: (1) the categories of Personal Data we have collected about you, or that we have sold, or disclosed for a commercial purpose; (2) the categories of sources from which your Personal Data was collected; (3) the business or commercial purpose for which we collected or sold your Personal Data; (4) the categories of third parties to whom we have sold your Personal Data, or disclosed it for a business purpose; and (5) the specific pieces of Personal Data we have collected about you.
Right to Delete	You have the right to delete certain Personal Data that we hold about you, subject to exceptions under applicable law.
Right to Non-Discrimination	You have the right to not to receive discriminatory treatment as a result of your exercise of rights conferred by the CCPA.
Direct Marketing	You may request a list of Personal Data we have disclosed about you to third parties for direct marketing purposes during the 12 month period preceding your request.
Opt-Out of Sale	If we engage in sales of data (as defined by applicable law), you may direct us to stop selling or disclosing Personal Data to third parties for commercial purposes.
Minors	To the extent we have actual knowledge that we collect or maintain personal information of a minor under age 16, those minors between the age of 13 and 16 must opt in to any sales of personal information (as defined under CCPA), and minors under the age of 13 must have a parent consent to sales of personal information (as defined under CCPA). All minors have the right to opt-out later at any time. Minors under age 13 may have other rights under the Children’s Online Privacy Protection Act (“COPPA”).
Minors User Content	Individuals under the age of 18 in California can delete or remove posts using the same deletion or removal procedures described above, or otherwise made available through the Services. If you have questions about how to remove your posts or if you would like additional assistance with deletion you can contact us. We will work to delete your information, but we cannot guarantee comprehensive removal of that content or information posted through the Services.

 

Submission of Requests

You may submit requests, as follows (see below for summary of required verification information):

Opt-Out	Email  info@concertlife.com to exercise your opt-out for sales or sharing options.
Right to Know	Email  info@concertlife.com to submit a request to know what data fields we retain for you.
Right to Delete	Email  info@concertlife.com to submit a request to have your data deleted.
Direct Marketing	You may request a list of any relevant direct marketing disclosures via email to our privacy team at support@concertlife.com.

 

Verification of Requests

All rights requests must be verified to ensure that the individual making the request is authorized to make that request, to reduce fraud, and to ensure the security of your Personal Data. We may require that you provide the email address we have on file for you (and verify that you can access that email account) as well as an address, phone number, or other data we have on file, in order to verify your identity. If an agent is submitting the request on your behalf, we reserve the right to validate the agent’s authority to act on your behalf.

 

Data Processing

• Categories of Personal Data Disclosed for Business Purposes

For purposes of CCPA, we may disclose the following categories of Personal Data to service providers for our legitimate business purposes: Audio/Visual Data, Biographical Data, Device/Network Data, Financial Data, Health Data, Preference Data, and User Content.

• Categories of Personal Data Shared for Personalized Advertising and Marketing Experience

For purposes of CCPA, we may share the following categories of Personal Data in order to provide a personalized advertising and marketing experience: Device/Network Data, Location Data and Preference Data.

• Data Categories, Sources & Business Purposes

 

Data Categories, Sources & Business Purposes

Category	Source	Business Purpose	Commercial Purpose	Recipients
Audio/Visual Data	You; Service providers	Provision of Services; Contractual Obligations; Internal Processing & Service Improvement; Security & Incident Detection & Analysis; Compliance & Public Interest; Other Business Purpose	None	Successors & Lawful recipients
Biographical Data	You; Automatic collection; Service providers; Inference Data	Provision of Services; Contractual Obligations; Security & Incident Detection & Analysis; Compliance & Public Interest; Data Aggregation; Other Business Purpose	None	Service providers; Successors & Lawful recipients
Contact Data	You; Automatic collection; Service providers; Promoters and event partners; Aggregators and advertisers; Social media companies; Inference Data	Provision of Services and Contractual Obligations; Internal Processing and Service Improvement; Security and Incident Detection; Compliance, health, safety, public interest; Aggregated data; Personalization; Other Business Purposes	Customer Profiles; Marketing communications; Targeted advertising	Service providers; Social media platforms; Business partners; Data aggregators; Successors; Lawful recipients
Device/Network Data	Automatic collection; Service providers; Promoters and event partners; Aggregators and advertisers; Social media companies; Inference Data	Provision of Services and Contractual Obligations; Internal Processing and Service Improvement; Security and Incident Detection; Compliance, health, safety, public interest; Aggregated data; Personalization; Other Business Purposes	Customer Profiles; Marketing communications; Targeted advertising;	Service Providers; Social media platforms; Business partners; Data aggregators; Successors; Lawful recipients
Financial Data	You; Automatic collection; Service providers; Inference Data	Provision of Services and Contractual Obligations; Security and Incident Detection; Compliance, health, safety, public interest; Aggregated data; Other Business Purposes	Customer Profiles; Targeted advertising	Service providers; Business partners; Successors; Lawful recipients
Health Data	You; Service providers	Provision of Services and Contractual Obligations; Compliance, health, safety, public interest; Other Business Purposes	None	Service providers; Successors; Lawful recipients
Identity Data	Automatic collection; Service providers; Promoters and event partners; Aggregators and advertisers; Social media companies; Data we create/infer	Provision of Services and Contractual Obligations; Internal Processing and Service Improvement; Security and Incident Detection; Compliance, health, safety, public interest; Aggregated data; Personalization; Other Business Purposes	Customer Profiles; Marketing communications; Targeted advertising	Service providers; Social media platforms; Business partners; Data aggregators; Successors; Lawful recipients
Inference Data	Automatic collection; Service providers; Promoters and event partners; Aggregators and advertisers; Social media companies; Data we create/infer	Provision of Services and Contractual Obligations; Internal Processing and Service Improvement; Personalization	Customer Profiles; Marketing communications; Targeted advertising	Service providers; Business partners;
Location Data	You; Automatic collection; Service providers	Service Provision and Contractual Obligations; Internal Processing and Service Improvement; Security and Incident Detection; Compliance, health, safety, public interest; Aggregated data; Personalization; Other Business Purposes	Customer Profiles; Marketing communications; Targeted advertising	Service providers; Successors; Lawful recipients
Preferences Data	Automatic collection; Service providers	Provision of Services and Contractual Obligations; Internal Processing and Service Improvement; Personalization	Marketing communications; Targeted advertising	Service providers; Business partners
Special Category Data	You; Service providers; Inference data	Service Provision and Contractual Obligations; Security and Incident Detection; Compliance, health, safety, public interest; Aggregated data; Other Business Purposes	Audience Profile	Service providers; Successors; Lawful recipients
Transaction Data	You; Service providers; Automatic collection	Service Provision and Contractual Obligations; Internal Processing and Service Improvement; Security and Incident Detection; Compliance, public interest; Aggregated data; Personalization; Other Business Purposes	Customer Profiles; Marketing communications; Targeted advertising;	Service providers; Successors; Lawful recipients
User Content	You; Service providers; Promoters and event partners; Social media companies	Service Provision and Contractual Obligations; Internal Processing and Service Improvement; Security and Incident Detection; Compliance, health, safety, public interest; Aggregated data; Personalization; Other Business Purposes	Customer Profiles; Marketing communications; Targeted advertising; Data Sales	Service providers; Social media platforms; Business partners; Data aggregators; Successors; Lawful recipients

 

EXHIBIT A (OPT OUT/INFO REQUEST)

Welcome to CONCERTLIFE’s Privacy Request Portal. This form allows you to submit certain data rights requests. Depending on your state or country of residence, you may have the right to opt out of CONCERTLIFE’s “sale” of your personal information, or access or delete your personal information. To opt out of sales, please use the form below. To access or delete your data, please complete the form below.

If you opt-out of sales, your experience on our sites may be less personalized, and you may have less relevant recommendations or offers.

For more information about how we handle your personal information, please review our Privacy Policy. For any additional questions or rights requests, please email us at support@concertlife.com.

I am a:

• Customer
• Client
• Other

Select Request Type(s):

• Info Request
• Data Deletion
• Opt Out of Sale
• Category Request

First Name:

Last Name:

Email:

Country:

Address:

City:

State:

ZIP:

Request Details:

Phone Number: